ORDER PROCESSING

All orders received on Netgear Bangladesh time will be shipped within 3 business days, excluding holidays. All orders received after NOON Bangladesh time will be shipped within 4 business days, excluding holidays. All orders placed on holidays, weekends, or other holidays recognized by www.netgearstore.com.bd will be shipped within 4 business days after holiday ends. In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc), these shipment processing times may be delayed.

If your purchase has not reached its shipping destination by a reasonable duration of time, please contact us for further investigation. Cancelling an order: If you would like to cancel your order, we will gladly refund you. Simply follow these instructions:

You must first receive the order.
Confirm to our customer service team that you are returning the product
Upon confirmation from our team, return the item.
As soon as we receive the product, we will refund the cost of your item less the original shipping fee

SHIPPING METHODS & DELIVERY TIMES

We send all orders via reputed courier partners. Contact us to check the details of the shipment and courier partner.

Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier.

GENERAL

Netgearstore.com.bd will fulfill your order in a timely and efficient manner. However, if the package is returned to us for ANY reason you will still be responsible for the original shipping fees charged to you. If your package is refused at the destination and subsequently returned to us, we will refund the amount of your order, excluding shipping and handling charges. For more information on returns, please check our Return Policy.

For all orders, please provide your complete street address with pin code and nearest landmark We use several different shipping carriers depending on type of shipment and geographic location.

Free Shipping Offer:

Shipping is free on all orders within Bangladesh. We reserve the right to change, amend, edit, or discontinue this offer at any time, without prior notice.
In case of refund due to return of products for any reason the standard shipping fee will be deducted from the refund.

SHIPPING COST

Q. Do you deliver outside Bangladesh?
A. We ship only within Bangladesh.

Q. Do you give free shipping?
A. Yes.

Q. What is the estimated delivery time?
A. 3 to 4 working days excluding holidays.

Q. Are there any hidden costs on items sold by Netgearstore.com.bd?
A. There are no hidden charges. The standard & discounted process are the final price. There will be no additional cost to be paid once the product is delivered to you.

Q. Why there is no delivery in my area?
A. We deliver to all places where our delivery partners have delivery capability. We are continuously working to expand over coverage area. There may also be legal restrictions to delivering products in your area.

Q. Do you also give Cash on Delivery option?
A. No.

Q. Can you purchase from outside Bangladesh and get it delivered to a address in Bangladesh
A. Yes, you can purchase our products via a valid credit card (we may ask you for additional authentication information) from any place outside Bangladesh and get it delivered to a valid address in Bangladesh (in paces where we deliver)